How To Grow Your Healthcare Practice
By Using The ‘Patient-First’ Model

Introducing An Approach That Helps Practices Turn As Many As 98% Of New Appointments Into Repeat Visits – While Generating Up To 5 Times More Revenue

In this new book you’ll discover:

  • Why your practice must adopt a patient-first model. Changes such as technological advances, rising costs and increasing patient expectations are set to transform the healthcare landscape.
  • Common myths healthcare professionals often have about patients, reducing complaints and what makes a practice successful. E.g. Did you know that investment in patient experience can help practices generate up to 5 times more revenue growth?
  • How to deliver a consistent and excellent patient experience by aligning your entire team. Change your team’s focus from ‘dealing with other’ to working together towards a common vision.

Plus, much more.

The book is available free as part of a national campaign. You can secure your copy by clicking the button below.

Yes! Send Me The Free Book(This is a Real Book, not a downloadable PDF.
We will pay for the full postage and mail it to you.)

Shelley Thomson brings an experienced, fresh approach to the healthcare world and shares her wealth of patient experience secrets.

(Nick Ingold, Director, Garran Medical Imaging)


About Shelley Thomson

Shelley Thomson is one of Australia’s most respected authority on patient-centred practice growth strategies.

For more than 30 years, healthcare professionals and executives have sought her advice to ensure their practices deliver a world-class patient experience, not just world-class clinical care.

Shelly is a also popular and well-received keynote speaker at events including the Pharmacy Business Network, The Fortune Institute High Achievers and Deloitte Private.


Shelley speaking at the Pharmacy Business Network conference
Yes! Send Me The Free Book(This is a Real Book, not a downloadable PDF.
We will pay for the full postage and mail it to you.)

Frequently Asked Questions

Q. How much does shipping cost?
For orders within Australia, shipping is FREE. We will pay for postage and packaging.
Q. When will I receive my book?
We will send your book by Australia Post. You can expect to receive your book within 2-5 days.
Q. Can I get a digital copy of the book?
No, the book is only available in hard copy at this time.
Q. What’s the catch?
There is none. The book is free for a limited time as part of a national campaign to promote my ‘Patients For Life’ approach.
How To Grow Your Healthcare Practice
By Using The ‘Patient-First’ Model

Introducing An Approach That Helps Practices Turn As Many As 98% Of New Appointments Into Repeat Visits – While Generating Up To 5 Times More Revenue

In this new book you’ll discover:

  • Why your practice must adopt a patient-first model. Changes such as technological advances, rising costs and increasing patient expectations are set to transform the healthcare landscape.
  • Common myths healthcare professionals often have about patients, reducing complaints and what makes a practice successful. E.g. Did you know that investment in patient experience can help practices generate up to 5 times more revenue growth?
  • How to deliver a consistent and excellent patient experience by aligning your entire team. Change your team’s focus from ‘dealing with other’ to working together towards a common vision.