By Using The ‘Patient-First’ Model
Introducing An Approach That Helps Practices Turn As Many As 98% Of New Appointments Into Repeat Visits – While Generating Up To 5 Times More Revenue
In this new book you’ll discover:
- Why your practice must adopt a patient-first model. Changes such as technological advances, rising costs and increasing patient expectations are set to transform the healthcare landscape.
- Common myths healthcare professionals often have about patients, reducing complaints and what makes a practice successful. E.g. Did you know that investment in patient experience can help practices generate up to 5 times more revenue growth?
- How to deliver a consistent and excellent patient experience by aligning your entire team. Change your team’s focus from ‘dealing with other’ to working together towards a common vision.
Patients Have The Power To Choose –
Make Sure They Choose You!
Most medical professionals practice medicine primarily because they care about their patients, and yet the simple truth is that this is not reason enough to sustain the long-term success of their businesses.
Many professionals are unable to think beyond medical challenges and speak in terms that patients and their family members can understand. Or they become bogged down in daily business matters that keep them from focusing on patient care.
The growth of your practice depends on your ability to attract new patients and think from their point of view. By not putting patients at the center of your practice, you’ll end up losing patients, revenue, and even your good reputation.
In this breakthrough book, you’ll learn:
- How your extensive medical training does not equip you to handle growing patient demands
- What patients really think about and look for in you as their doctor
- How patient expectations have changed over the past decade and don’t automatically include the acceptance of your medical solutions
- The role of non-medical staff in advancing your practice’s ability to listen to and answer patient demands
Shelley Thomson brings an experienced, fresh approach to the healthcare world and shares her wealth of patient experience secrets.
(Nick Ingold, Director, Garran Medical Imaging)
A Personal Note From Shelley…
During my career, I have witnessed disappointing patient experiences in medical practices all over Australia.
I have observed patients having a medical procedure or diagnosis explained and seen the lack of understanding and fear in their body language. And the doctors ignore their patients’ confusion and push on with further ‘jargon’ anyway.
I have friends who have shared stories about taking leave from work to get to appointments on time, only to arrive and sit for hours in a waiting room to be seen when the doctor is available.
I have personally experienced waiting room environments that feel like a ‘factory’ where the high staff stress and rushing is palpable – where the high staff stress and rushing is palpable
I have witnessed many health professionals take the patients for granted, assuming they will always come back, regardless of how they are treated.
I have been present when patients have ‘accidentally’ discovered a life-changing diagnosis and are left to deal with it on their own because no one realises the patient overheard.
Unfortunately, those focused on delivering great patient experiences are exceptional in the healthcare industry. They are just a handful – not the majority.
During my 30 years of working and consulting in the healthcare industry, I have discovered the patient experience is about more than world-class clinical care. We need to address every aspect of a patient’s experience, including the patient’s physical comfort, as well as their educational, emotional, and spiritual needs.
About Shelley Thomson
Shelley Thomson is one of Australia’s most respected authority on patient-centred practice growth strategies.
For more than 30 years, healthcare professionals and executives have sought her advice to ensure their practices deliver a world-class patient experience, not just world-class clinical care.
Shelly is a also popular and well-received keynote speaker at events including the Pharmacy Business Network, The Fortune Institute High Achievers and Deloitte Private.
We will pay for the full postage and mail it to you.)
By Using The ‘Patient-First’ Model
Introducing An Approach That Helps Practices Turn As Many As 98% Of New Appointments Into Repeat Visits – While Generating Up To 5 Times More Revenue
In this new book you’ll discover:
- Why your practice must adopt a patient-first model. Changes such as technological advances, rising costs and increasing patient expectations are set to transform the healthcare landscape.
- Common myths healthcare professionals often have about patients, reducing complaints and what makes a practice successful. E.g. Did you know that investment in patient experience can help practices generate up to 5 times more revenue growth?
- How to deliver a consistent and excellent patient experience by aligning your entire team. Change your team’s focus from ‘dealing with other’ to working together towards a common vision.